The aim of the research is to identify key factors, influencing the decision on implementation of Robotic Process Automation (RPA). RPA can be defined as a set of algorithms in a specially created software that integrates various applications and relieves people in monotonous and repetitive activities. Number of RPA implementations systematically increases, and with this increase needs of managers in the range of research, analyzing various aspects of that phenomenon. The implementation of RPA, as an innovation, can change the traditional understanding of the decision-making process and achieve unprecedented levels of operational efficiency, decision quality and reliability.
Considering the expected significant increase in investment in these solutions over the next 3 years, it seems reasonable to try to identify the key factors determining the decision to implement such solutions in the enterprise, not only from the point of view of theory, but also economic practice. Therefore, the authors of the application intend to extend the scope of the examined factors with additional ones, which will be selected based on the analysis of the literature on the subject. In this context, the authors intend to use the theoretical framework of the Davis Technology Acceptance Model (and its modifications) as one of the basic models indicating the factors determining the use of new technology solutions, including such IT innovations as RPA. Factors such as the usability and ease of use of the new technology, resulting from the subjective assessment of users, may explain the attitude of respondents towards RPA, which has an impact on decisions about RPA implementation. In the opinion of the authors of the project, the identification of these factors may contribute to a greater number of implementations, and thus the achievement of specific benefits and, in consequence, to gaining a competitive advantage by enterprises that have implemented RPA. The subject of the research is cross-border, therefore the authors of the project plan to conduct a survey among selected enterprises from three European countries, such as Poland, Germany and Portugal.